Bookings must be paid for in advance to complete the booking.
Bookings are not considered confirmed until payment is received into the account of Prestige Executive Suites (Prestige). Access to rooms or the carpark may be denied if payment is not received in advance of the booking commencement time.
A non-refundable booking fee of $5.00 will apply to each booking.
Basic tea and coffee facilities includes instant coffee and teabags. A kettle is provided in the room for boiling water. Fresh milk will be supplied.
Premium tea and coffee (boardroom only) includes freshly percolated coffee and teabags. A kettle is provided in the room for boiling water. Fresh milk will be supplied.
Waverley Complex Only: If parking has been selected, access to the Car Park is via is the boom gate entrance on Lionel Rd. Press intercom for Prestige Executive Suites and identify yourself to the receptionist. Park in any space with a blue line at its base. Do not park in any other space than those with a blue line. Prestige will not be responsible for cars that are parked in an unauthorised space.
Prestige staff may refuse entry to the car park if car parking has not been pre-booked or if the numbers of cars attempting to gain access to the carpark exceed the number booked. If the car park is accessed without a booking, payment for car parking will be required on the day.
Prestige reserves the right to cancel or restrict car parking bookings should events beyond its control limit the car parking availability. In the event Prestige is unable accommodate your car parking booking, a refund will be issued for car parking only. Prestige will endeavour to contact you as promptly as possible to advise that car parking is no longer available. Prestige may, at its discretion, offer alternative parking arrangements or direct visitors to street parking.
Office/Virtual Office/Special Offer Clients
When prompted for payment please enter your pre-issued coupon code to zero any balance and complete the booking. If you do not have a coupon code, please contact Prestige management.
Room charges will be added to your monthly invoice as per internal rates or otherwise agreed room allowances.
Cancellation by the client is allowed up to 48 business hours prior to the booking commencement time. Refunds of online payments will be issued via our refund process.
Bookings cancelled by the client within 48 business of the booking commencement time are subject to full booking charge. Prestige Executive Suites may, at its discretion, offer a refund but a service fee of up to $50 per booking may be withheld from the refund.
Prestige Executive Suites reserves the right to reschedule or cancel a booking for any reason. Every attempt will be made to accommodate the booking at our other location or on another date. If other arrangements offered are not suitable to the client and cancellation is required a refund will be offered via our refund policy.
Prestige Executive Suites reserves the right to cancel or terminate a booking if we deem the meeting or event unsuitable for the space or premises. We also reserve the right to cancel or terminate a booking should any attendee or visitor associated with the booking act in a manner that is inappropriate, intimidating or abusive towards staff or other clients or visitors of Prestige Executive Suites.
In the event of cancellation by Prestige prior to the booking, a refund will be provided. A service fee of up to $50 per booking may be withheld from any refund in this circumstance. A cancellation or termination by Prestige once the booking is underway will be subject to the full booking charge. Prestige Executive Suites may, at its discretion, offer a refund in this circumstance but a service fee of up to $100 per booking may be withheld from the refund.
Refunds may take up to 48 business hours to be processed from the time of cancellation and will be less any service fees, booking fees or bank processing fees.
Prestige Executive Suites reserves the right to final determination as to whether a refund is warranted under our cancellation policy.